Refund Policy


If you are unhappy with any aspect of our service, please contact our support department who will attempt to rectify the situation. If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund within 7 days. There is no refund past the 7 day period.

No refunds will be made if we terminate your services due to the violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights.

Credit on your account cannot be refunded and must be used for purchases and renewals.

Accounts purchased under a promotion, with or without a promo code, are excluded from the 7 days money back guarantee.

Any funds sent to One Plus Solution which is in excess of the amount owed can only be reimbursed in credit and cannot be refunded.